Refund policy

Return & Refund Policy

By placing an order through the powoqoffroad website, you agree to the terms below. We have established these policies to ensure that you are fully aware of our refund and return methods and procedures.

General Conditions

Condition: To be eligible for a refund, the item must be in brand new, unused, and uninstalled condition.

Responsibility: Customers are responsible for covering the return shipping costs in cases not related to product defects.

Damages and Issues

If your package arrives damaged, is defective, or if you receive the wrong item, please contact us immediately at [email protected]. In these cases, powoqoffroad will cover all return shipping costs to ensure you receive the correct, high-quality parts for your vehicle without any additional expense.

30-Day Return Policy & Money-Back Guarantee

We offer a 30-day return policy and a 30-day money-back guarantee. This gives you 30 days from the date of delivery to request a return for a non-quality related issue.

  • Eligibility: To qualify for a return, your item must be in the same condition as when you received it: unworn or unused, with all original tags attached, and in its original packaging.
  • The Process: Before shipping any items back, you must contact us at [email protected]. We will respond within 48 hours.
  • Instructions: If your return is accepted, we will send you detailed instructions on how and where to send your package.
  • Tracking: Once you have shipped the product, please provide us with the tracking number so we can monitor the logistics.
  • Refund Execution: If the received product meets the conditions stated above, we will process your refund within 48 hours via your original payment method.
  • Important Note: Items returned to us without a prior request will not be accepted.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom Products: Special orders or personalized items.
  • Gift Cards: All gift card sales are final.

Please contact us if you have specific questions regarding your item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item. We will refund your original purchase amount once the return inspection is complete.

Refunds

Once we have received and inspected your return, we will notify you within 48 hours regarding the approval status of your refund.

  • Approval: If approved, you will be automatically refunded on your original payment method.

  • Processing Time: Please remember that it can take time for your bank or credit card company to process and post the refund. Typically, this takes 3-5 business days to fully reflect in your account.

Questions?

Contact us anytime at: [email protected]