Política de envío

Shipping Policy

At powoqoffroad, we are committed to getting your off-road gear to you as quickly and reliably as possible. By partnering with world-class fulfillment networks, we ensure your vehicle spends less time waiting and more time on the trail.

1. Free Shipping on All Orders

We offer Free Standard Shipping on all orders shipped within the contiguous United States (48 lower states). No minimum purchase is required.

2. Processing & Handling Time

  • Standard Processing: Most orders are processed and ready for shipment within 24 to 48 business hours after payment is confirmed.

3. Shipping Speeds & Carriers

We utilize a professional logistics network, primarily shipping via UPS, FedEx, and Amazon Logistics, to ensure secure delivery.

  • Estimated Delivery: Once shipped, orders typically arrive within 3 to 5 business days for addresses in the contiguous U.S.
  • Tracking: A tracking number will be sent to your email within 24 hours of shipment, providing real-time updates on your package's journey.

We are not responsible for the deviation of estimated transportation time caused by logistics carriers and natural disasters.

4. Shipping Destinations & Limitations

  • Contiguous U.S.: We provide full coverage to the 48 lower states.
  • Exclusions: Currently, we do not ship to Alaska, Hawaii, P.O. Boxes, APO/FPO/DPO military addresses, or U.S. Territories (such as Puerto Rico, Guam, and the U.S. Virgin Islands)

5. Multi-Item Shipments

To ensure you receive your gear as fast as possible, items in a single order may be shipped from different fulfillment centers. In such cases, your items may arrive in separate packages and at slightly different times. You will receive unique tracking information for each shipment.

6. Address Changes & Order Cancellations

  • Address Accuracy: Please double-check your shipping address at checkout. We are unable to redirect or change the delivery address once the product is in transit.
  • Cancellations: If you need to cancel an order, please contact us at [email protected] immediately. Cancellations are only possible before the shipping label has been generated.

7. Damaged or Lost Packages

If your gear arrives damaged or is lost during transit, please contact our support team at [email protected] within 48 hours of the delivery date. We will coordinate with the carrier to resolve the issue and arrange for a replacement or refund as needed.

Questions about your delivery?

Email: [email protected]

Our team typically responds within 24 hours.